1. Who We Are
Luxe Hues is operated by Luxe Hues Enterprises LLC ("we," "us," or "our"). We offer a luxury self-care subscription box service available at https://luxehues.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.
2. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, email address, shipping address, and phone number when you place an order or sign up for our newsletter.
- Payment Information: Payment card details are processed securely by our payment processor (GoDaddy Payments). We do not store full card numbers on our servers.
- Quiz Responses: Skin type, hair type, beauty preferences, and lifestyle information you provide through our Beauty Quiz to help us curate your box.
- Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.
- Communications: Any messages you send us via email or contact forms.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your subscription orders
- Curate your monthly box based on your beauty quiz responses
- Send order confirmations, shipping updates, and customer service communications
- Send promotional emails and newsletters (only if you opted in — you may unsubscribe at any time)
- Improve our website, products, and services
- Comply with legal obligations
4. Email Marketing & Klaviyo
We use Klaviyo to manage our email marketing. When you sign up for our newsletter or make a purchase, your email and relevant profile data may be shared with Klaviyo to send you curated communications. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email. For more information, see Klaviyo's Privacy Notice.
5. Text Message (SMS) Communications
If you provide your phone number and opt in to receive text messages from Luxe Hues, we may send you order updates, shipping notifications, promotional messages, and cart reminders via SMS.
- Abandoned Cart Reminders: The Luxe Hues website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.
- Opt-In: You will only receive text messages if you have explicitly opted in. Message and data rates may apply.
- Opt-Out: You may opt out of text messages at any time by replying STOP to any message or contacting us at [email protected].
- Phone Number Use: Your phone number is used solely to send communications you have opted into. We do not sell or rent your phone number to third parties.
6. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service Providers: Third-party vendors who help us operate our business (payment processors, shipping carriers, email platforms) under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- SMS Opt-In Data: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of our site.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at [email protected].
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at: